Contact the team
Describe the issue, game version, device and error code, if available. Never send passwords, tokens or payment details.
[email protected]I cannot sign in.
Use the same sign-in method you used to register. Check your connection and use the in-game password reset if your account has an email address. Contact support if the issue continues.
My progress is missing on this device.
Check the account and region displayed on your profile. Do not create another account or erase your data to fix a sync issue. Contact support.
I cannot play co-op with a friend.
Co-op is regional. Check that you are in the same region and using compatible versions. Friendships and messages remain global.
A purchase or reward is pending.
Do not repeat the action rapidly. Keep your account and send the operation diagnostic without tokens or passwords. The server confirms resources and prevents duplicate grants.
How do I delete my account?
Visit the account deletion page. You can request deletion through support without installing the game. Ownership is verified before any removal.